libra168 Platform Privacy Notice
This page describes what we collect when you use libra168 and how we keep that data protected. When you open an account, verify your identity, make a deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-walletor manage a withdrawal, we gather information to process your requests safely and comply with applicable law. Our commitment is to be transparent about what we collect, who can access it, and how long we retain it.
At libra168, we understand that privacy is foundational to trust. Our data-handling practices reflect that: we store information securely, limit internal access to what is necessary, and do not sell personal data to marketers or advertisers. We operate across supported Indonesian jurisdictions—from Jakarta to Surabaya, Bandung, Medan, Semarang, and Yogyakarta—and we comply with local data protection standards where they apply.
If you have questions about how we handle your information, our support team is available via email, in-app chat, and phone during standard business hours. We encourage you to read this notice in full and contact us if anything is unclear.
What We Collect on libra168
We collect personal information in several contexts. When you sign up for libra168, we ask for your full name, email address, date of birth, and contact phone number. This information helps us verify your identity and communicate with you if there are account issues or security alerts.
When you make a deposit on libra168, we receive payment details from your chosen method—whether that is a bank transfer through BCA, e-wallet, mobile banking, or local payment, or an e-wallet transaction via online payment, e-wallet, or mobile banking. We retain transaction records (amount, timestamp, reference number, final balance) for withdrawal processing, audit trails, and dispute resolution. We do not store your full payment credentials (card number, account password) on our servers; these are handled by our payment processors and encrypted in transit.
For account security and regulatory compliance, we also collect identity documents during the Know Your Customer (KYC) process: a government-issued ID, proof of address, and in some cases, additional verification documents. These are retained securely and accessed only by authorized staff when needed.
We automatically collect technical information: your IP address, device type, browser version, and pages you visit on libra168. This helps us detect fraud, troubleshoot technical issues, and understand how our platform is used. We also log login times, session duration, and account changes (password resets, updated payment methods) for security purposes.
How We Use Your Data on libra168
We use the information you provide for core platform operations: account creation, identity verification, payment processing, and withdrawal settlement. When you request a withdrawal to your local payment or online payment wallet, we reference your account record, transaction history, and payment method details to ensure the funds reach the correct recipient.
We also use your data for security. Our fraud-detection system scans deposits and withdrawals for unusual patterns—multiple accounts from one location, mismatched names between registration and payment, rapid transfers—and flags suspicious activity for manual review. This protects both you and libra168 from unauthorized access.
Where you have consented, we send you promotional updates about seasonal events (Idul Fitri tournaments, Liga 1 matches, new slot releases) and operational notifications (maintenance windows, policy changes). You can opt out of promotional emails at any time through your account settings; operational messages cannot be disabled, as they are necessary for your account safety.
We use aggregated, anonymized data to improve libra168: statistics on withdrawal times, payment method popularity, game performance, and user feedback. This analysis informs infrastructure upgrades, feature development, and customer support training. Aggregated data does not identify you individually.
Third-Party Processors and Data Sharing
Our payment partners (e-wallet providers, banks, payment gateways) receive the minimum data needed to process your transaction. When you deposit via e-wallet, mobile banking's payment system receives your phone number and transaction request; we do not pass your full name or address unless required by their security procedures. Similarly, local payment and other banks receive only what is necessary to execute a virtual-account transfer.
We use cloud servers to store account data, transaction logs, and identity documents. Our server operators (hosting providers) have contractual agreements to handle data only as we direct and to maintain encryption and access controls. Our servers may sit outside your home jurisdiction but are governed by the same data protection principles outlined in this notice.
We do not share your personal data with marketing agencies, data brokers, or third-party advertisers. Law enforcement or regulatory agencies may request account information only if they provide a lawful court order or government authority letter, which we comply with transparently.
Your Rights and Account Recovery on libra168
You have the right to request access to all personal data we hold on you, to ask for corrections if information is inaccurate, and to request deletion of data when you close your account (subject to legal retention obligations). Contact our support team to submit any of these requests.
If your libra168 account is compromised—you notice unauthorized deposits, withdrawals, or login attempts—contact us immediately. Our team can freeze the account, review transaction logs, reverse fraudulent withdrawals where possible, and help you secure a new password. Depending on the scope of the breach, we may ask you to re-verify your identity.
When you close your account on libra168, we retain transaction records for the period required by applicable law (typically one to seven years, depending on local regulation) to defend against disputes, tax inquiries, and anti-money-laundering audits. All other personal data is deleted unless you have an outstanding withdrawal or bonus claim.
We at libra168 prioritise your data security above convenience. Transparency and user control define how we operate.
Cookies and Tracking on libra168
We use session cookies to keep you logged in during your visit to libra168. These expire when you close your browser or log out manually. We also store a preference cookie to remember your language choice (English or local language variants) so you do not need to reset it on each visit.
We do not use tracking pixels, advertising cookies, or third-party analytics that follow you across the web. Our own analytics system (server-side logging) measures page views and feature usage only within libra168, not on external websites.
For questions about this privacy notice, account data, or how we handle your information, reach out to our support team. We are available via email support, in-app messaging, and phone during standard business hours. We aim to respond to data requests within one business day.